In the context of ServiceNow, what does "Service Monitoring" involve?

Service Monitoring in the context of ServiceNow refers to the process of assessing the performance and health of services by analyzing collected data. This includes monitoring key performance indicators (KPIs), service metrics, and other relevant data points that provide insights into how well a service is functioning. The goal of service monitoring is to ensure that services meet expected performance levels and to identify any potential issues before they affect users. By continually assessing the health of services, organizations can make informed decisions about necessary improvements, capacity planning, and resource allocation.

This is distinct from other options, such as conducting user satisfaction surveys, which focus primarily on user feedback rather than performance metrics. Regular audits of finances related to IT services pertain more to budgeting and financial oversight rather than service health. Similarly, checking system logs for errors provides information about potential technical problems but does not encompass broader service performance evaluations. Hence, assessing performance and health through data collected is at the core of effective service monitoring in ServiceNow.