What does the sys_created_on field in the ECC Queue represent?

The sys_created_on field in the ECC (External Communication Channel) Queue specifically represents the timestamp of when a record is created or an input record is posted to the table. This is essential for tracking the age of records in the queue, as it helps determine how long a record has been in the system since its entry. For example, if you're troubleshooting issues with data imports or exports, knowing when each record was created is crucial for understanding the flow of data and making timely interventions if necessary.

This timestamp is automatically set by the system when new entries are created, providing consistency in tracking record creation times across various uses in ServiceNow. Understanding this field is vital for database management, reporting, and compliance monitoring.