What does the sys_created_on timestamp represent in the ECC Queue?

The sys_created_on timestamp in the ECC Queue specifically represents the moment an output record is created or posted back to the ECC. In the context of ServiceNow and its integration with mid-servers, every transaction or record that gets processed has a timestamp associated with its creation. This timestamp helps in tracking when each record entered the queue for further processing or when it was created based on the output from various integrations.

This information is vital for monitoring and troubleshooting as it allows administrators to understand the flow of data, trace issues, and ensure timely processing of records. The sys_created_on timestamp serves as a key reference point to manage and analyze records effectively throughout their lifecycle in the ECC Queue.