What is a "Business Service" in the context of ServiceNow Discovery?

In the context of ServiceNow Discovery, a "Business Service" refers to a service that is valuable to the business and is typically supported by a group of Configuration Items (CIs). This definition highlights the significance of business services within the organization's overall service management strategy. Business services are often aligned with the needs and requirements of the users and departments they serve, ensuring that the organization's operational activities can be supported effectively.

These services encompass a range of elements, including applications, infrastructure, and processes that work together to deliver specific outcomes to internal or external customers. Understanding business services is crucial for managing their dependencies and relationships with other CIs, allowing for better incident management, change management, and overall service delivery.

The other options do not fully encapsulate the nature of business services as defined in ServiceNow. For instance, while a service offered to external customers can be a business service, not all business services are necessarily aimed at external customers. Similarly, services that relate specifically to user management or are classified as non-critical do not align with the broader definition of business services, which emphasizes their value to the business and support from multiple CIs.