What is the primary purpose of the Discovery process in ServiceNow?

The primary purpose of the Discovery process in ServiceNow is to gather and identify configuration items (CIs) and their relationships in the IT environment. Discovery automates the process of identifying and cataloging the hardware and software components within an organization's infrastructure. It creates a comprehensive view of CIs, which can include servers, applications, network devices, and more. These identified CIs are then stored in the Configuration Management Database (CMDB), allowing organizations to understand what resources they have, their configurations, and how they relate to one another.

By having an accurate inventory of CIs and their relationships, organizations can improve their IT operations, enhance incident and problem management, and facilitate change management processes. This foundational data is crucial for effective IT service management, as it enables informed decision-making and ensures that services are delivered efficiently.

The other options, while relevant to various aspects of IT management, do not capture the core focus of the Discovery process specifically. Managing user access and roles pertains more to identity and access management, while developing user-facing applications relates to application development rather than asset management. Streamlining IT service management operations encompasses broader practices and processes and does not directly address the specific task of identifying and mapping CIs in the environment.