What is the significance of the "Normalization" process in Discovery?

The significance of the "Normalization" process in Discovery lies in its role in standardizing data to ensure accurate Configuration Item (CI) representation in the Configuration Management Database (CMDB). Normalization involves structuring and transforming data into a consistent format, which is essential for effectively managing CIs within the CMDB.

This process is crucial because data may come from various sources and can be in different formats or representations. By standardizing this data, organizations can achieve a unified view of their assets, making it easier to track relationships and dependencies between CIs. This accuracy is foundational for effective IT service management, as it supports better decision-making, incident management, and change management processes.

Normalization does not inherently speed up data retrieval, complicate the data schema intentionally, or primarily focus on deleting redundant data. Instead, its main purpose relates to ensuring that the CI data is accurate, consistent, and usable for the organization's operational needs.