What occurs when multiple matches are found for a specific CI during the discovery process?

When multiple matches are found for a specific Configuration Item (CI) during the discovery process, the response that applies indicates that the discovery does not proceed past the Identification phase. This means that the system identifies potential duplicates but cannot determine which instance is the correct one to proceed with, leading to the creation of a duplicate task for further analysis. This is a critical safety measure to ensure that data accuracy and integrity are preserved by preventing the system from making assumptions or decisions based on conflicting information.

In situations where multiple matches are detected, it's essential for the system to have a manual review or additional processing to determine which CI is the true singular instance. By halting the discovery process at the ID phase and creating a duplicate task, the system facilitates a more careful resolution of potential discrepancies, allowing users to address the confusion regarding the duplicates before moving forward with the discovery itself.

This approach helps maintain the reliability of the CI data within the configuration management database (CMDB) and ensures that any actions taken are based on accurate and confirmed information.