What type of information does the Discovery process collect?

The Discovery process specifically focuses on collecting configuration items (CIs), their attributes, and the relationships between those CIs. This is essential for maintaining an accurate configuration management database (CMDB), which plays a crucial role in the overall IT service management landscape.

By identifying, documenting, and managing CIs along with their interdependencies, organizations can better understand their IT infrastructure. This understanding is vital for various processes, such as incident management, change management, and impact analysis, enabling more effective decision-making and problem resolution.

While user access logs, performance metrics, and network traffic are certainly important aspects of IT operations, they do not fall within the primary scope of what the Discovery process aims to collect. Instead, Discovery emphasizes the comprehensive mapping and management of configuration items and their relationships, reinforcing the foundation required for effective IT governance and service delivery.