When should the "Service Mapping" feature ideally be used in Discovery?

The "Service Mapping" feature should ideally be used when organizations want to track how services are delivered through various Configuration Items (CIs). This capability is essential for understanding the relationships and dependencies between different CIs within an organization's IT infrastructure. By using Service Mapping, organizations can visualize and map the services they provide, ensuring that all components working together to deliver those services are identified and maintained effectively.

This feature allows IT teams to gain insights into how services are interrelated, which is crucial for incident management, change management, and overall service delivery improvement. When implemented correctly, Service Mapping helps organizations manage entire services rather than isolated components, leading to better strategic decisions and enhanced operational efficiency.

Using this approach aligns with best practices in IT service management, as it integrates closely with the principles of service-oriented architecture, which prioritize service vs. individual components.