Which category falls under 'Completeness' in CMDB Health?

The category that falls under 'Completeness' in CMDB Health refers to the requirement for certain data elements to be present for each configuration item (CI). This is crucial for maintaining a reliable and useful Configuration Management Database (CMDB). Mandatory fields represent pieces of information that must be filled in for a CI to be considered complete, whereas optional fields, while useful, are not required for a CI to be valid.

Completeness is primarily concerned with ensuring that all necessary data about configuration items is captured and up-to-date. The presence of mandatory fields helps to ensure that key attributes of the CIs are collected, enabling accurate reporting, analysis, and decision-making. Without completeness, the usefulness of the CMDB is significantly diminished as it may lead to gaps in operational visibility and hinder effective IT service management.