Which of the following is a common issue in CMDB Health?

Incomplete CI records with missing mandatory fields is indeed a common issue in CMDB (Configuration Management Database) health. For a CMDB to be effective, the records for Configuration Items (CIs) need to be thorough and accurate. Mandatory fields are crucial for providing essential information about each CI, enabling organizations to understand dependencies, relationships, and impacts on services accurately. When these mandatory fields are missing, it leads to gaps in data that can hinder decision-making, impede incident resolution, and complicate change management processes.

This lack of completeness in CI records can significantly affect the overall reliability and trustworthiness of the CMDB. Without complete records, IT teams may struggle to identify the correct CIs during troubleshoot efforts, resulting in inefficient operations and increased downtime. It undermines the primary purpose of the CMDB, which is to provide an accurate representation of the IT environment.

In contrast, having too many classifications for types of CIs can lead to confusion and complexity but does not directly impair the fundamental utility of the CMDB like incomplete records do. High responsiveness to user queries is a desirable attribute rather than an issue, representing effective data management and ease of access. Frequent updates of CI attributes are also a necessary part of maintaining accuracy but can be managed effectively without compromising